Effective Date: January 1, 2026
1. Overview
Welcome to Setup World (https://setupworld.us/). We provide independent technical support, troubleshooting assistance, and informational guidance for printers and scanners. This Refund Policy outlines the conditions under which refunds may be granted for any paid services.
2. Independent Service Disclaimer
Setup World is an independent service provider and is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any printer brands or manufacturers. All third-party trademarks are used for informational purposes only.
3. Nature of Services
Our services include remote support, consultation, and troubleshooting guidance. Due to the digital and service-based nature of our offerings, outcomes may vary depending on device condition, user cooperation, and external limitations.
4. Eligibility for Refunds
Refunds may be granted only under the following circumstances:
- Service was not delivered as agreed
- Duplicate payment was made
- Incorrect billing due to a technical error
Refund requests must be submitted within 7 days of the transaction date.
5. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Issue has been resolved successfully
- User changed their mind after service delivery
- Hardware-related issues beyond remote support scope
- Incorrect or incomplete information provided by the user
- Issues caused by third-party software or manufacturer limitations
- Service interruptions due to internet or system constraints outside our control
6. No Guarantee Clause
While we strive to provide the best possible support, we do not guarantee 100% resolution of all technical issues due to varying system environments and external dependencies.
7. Refund Process
To request a refund, contact us at:
Please include:
- Full name
- Transaction ID / payment details
- Description of the issue
- Reason for refund request
Approved refunds will be processed within 7–10 business days to the original payment method.
8. Cancellation Policy
Service cancellations must be requested before the initiation of the service. Once the service has started or been delivered, cancellation requests may not be eligible for a refund.
9. Chargeback & Dispute Policy
Customers are encouraged to contact us before initiating any chargeback or dispute with their payment provider. Unauthorized chargebacks may result in suspension of future services.
10. Limitation of Liability
Setup World shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services, including data loss, device damage, or service interruptions.
11. Contact Information
12. Policy Updates
We reserve the right to modify this Refund Policy at any time. Updates will be reflected on this page with a revised effective date.